![]() ![]() TL DR: Zipcar was in an accident prior to my reservation, rather than trying to rectify the situation it seems like they tried to screw me out of both my reservation and my money. Beware of trying the service, they will charge you year after year even if you never use the service, no refunds available if you cancel, and you can never get. How do I modify or cancel my booking Shortening, extending, or canceling your booking, or updating the insurance protection coverage, can be done from the web or from the Zipcar app on iPhone ® or Android. My biggest fustration is that if I hadn't checked the app, and just assumed the car would be where it was supposted to be at the time I had booked it, I would have left 1 friend stranded at the airport, and caused another to miss his flight. I had to speak to a manager just to get them to offer me a refund, which they didn't seem to be planning on issuing until I pushed the manager into it. Insurance and gas are included, and there is a mobile app so you can access the system on the go. From there, reserve a car online and use your membership card to unlock and drive. However, the fact that they tried to remove the reservations from my account without notifying me or refunding me is absolutely ridiculous. Join the program by visiting the Zipcar website or calling (866) 494-7227. Now I understand that the car was in an accident, these things happen. They didn't even try to get another car to the location, just "Sorry, we can't help you". ![]() This left only one car at the Gleason Zipcar location, which is fully booked. WTF? I called customer support to find out what happened, and they said the car I reserved was in an accident, and out of the remaining 3 cars that were supposed to be at this location, they had just moved two to a more "High-volume" station. I checked my email, and the confirmations for my reservations were still there. You will, however, need a good driving record and a. You’ll also get your own parking space, insurance coverage, and 24-hour roadside assistance. Every car comes with a gas card, so you won’t have to worry about paying for that first 180 miles. If at any time you wish to cancel your Zipcar membership, call us at 1-866-4ZIPCAR. Today, I decided to double-check the start time for my reservation on the app but it suddenly said that I didn't have any upcoming reservations. Zipcar DC requires at least 24 hours advance notice prior to the start time of the reservation. In the United States, Zipcar offers a mileage maximum of 180 free miles within the first 24 hours. We all deserve compensation for their failures as a business. Make sure you DEMAND Zipcar credit from them every single time they fuck up. As an individual, business organization, or university. To do this click on Join and then choose a location. Truly an awful company full of inept leadership from top to bottom. See if there is a location nearby, and determine whether using a Zipcar is within your budget. So I had a reservation with Zipcar for tonight (Reserved last week) to drop off a friend at the airport, and pick up another friend who's flying in for the weekend. Filthy cars full of trash (extra sanitation my ass), out of gas, and half the time the car isn't even there. ![]()
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